The Augen DNA
We bring innovation to life, collaborating with you to understand the distinctive needs and opportunities for  your business

Innovative Thinking
Customer Partnership
Brilliant People

The Augen DNA: Innovative Thinking, Customer Partnership and Brilliant People.

Augen speaks to having a focused vision

Ever since Augen's founders Peter Vile and Mitchell Pham met at University in the 90's, they have always focused on the core belief that innovation, customer partnership and employing brilliant people is the key to any successful business. Fast forward 26+ years and this practice is as potent now as ever before.

What do we do? As a fully Kiwi-owned, outsourcing partner with both local delivery and offshoring project and team resourcing, Augen delivers custom-built software made with care and pride by our Kiwi and Vietnam employees. To stay true to our DNA while always focusing on customer value, Augen purposefully does not sell or promote any other companies products, nor (re)sell any form of software licensing. While we are a Microsoft Gold partner (and frequently work with the wider Microsoft eco-systems), we are also constantly developing solutions with other applications, mobility environments and cloud platforms.

The Augen DNA: Innovative Thinking, Customer Partnership and Brilliant People.

Innovation focus
To make sure we remain at the leading edge of innovation, Augen adopts a strong tech sector leadership approach. We also actively collaborate on helping stimulate national (and international) trade initiatives.

Most of our leadership team have senior roles across technology organisations, business ventures and/or investments. This engagement helps us remain deeply connected, up-to-date and focused on sharing our market insights with our customers.
Customer Partnership
Optimal solution delivery requires upfront and transparent conversations.
Augen has fostered a culture of active partnership, not only in the day-to-day engagements, but also back end processes and systems to make sure we are all on the same playing field.

In our view, partnership always has an element of pay-it-forward. We are always happy to share industry insight, business and technology expertise, irrespective on whether you are a customer or not. We hope we bring much more value over time.
Try us, you might be surprised!
Brilliant People!
All our Augeneers have been through a rigorous selection process before joining us. We think having brilliant, skilled people is the key to great customer outcome.

Of our growing team of 50+ employees, the NZ Team are primarily design-and-delivery focused. Our Vietnam team is primarily  delivery focused developers and testers. Our Augen teams are usually working across both companies as SCRUM teams and/or as part of a customers self-managed SCRUM team.

Our Sales and Management Team

Your investment is in the safe hands of our seasoned senior, executive and governance teams. We offer a background of diverse sector experience and industry insights reflecting our equally diverse customers.
Feel free to reach out to any of us - we are here to help!

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Mitchell Pham

Co-Founder, Director, Chief Sales & Marketing Officer

Mitchell Pham started his career in ICT in 1993. Originally a software developer, Mitchell has moved on to undertake leadership and management roles in Software Development, Software Consultancy, Products & Services Development, Sales & Marketing, Organisational and Industry Leadership.

Mitchell brings two and a half decades of his ICT experience in the software sector to the Augen team. Within that time, he has been involved with a number of software product/SaaS businesses, not to mention various entrepreneurial interests. He has wide ranging expertise in product & service development, revenue & engagement models, protection of intellectual property, sales & marketing channels, business offerings & capabilities, internationalisation and speed-to-market.

In industry leadership, Mitchell is the (co) founder and the Chair for a number of leading Technology Industry Associations holding official, advisory and membership roles within NZ, Vietnam and the wider ASEAN region.

Mitchell is an active supporter of a number of important social causes and is based in Auckland, New Zealand.
He regularly travels to Augen’s office in Ho Chi Minh City, Vietnam, the wider ASEAN region and Europe.

Sector Leadership

NZTech (Chair), FinTechNZ (Chair), KiwiConnection Hub (Intl. Devt. Director), ANZF (Honary Advisor)

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Shane Kerr

Strategy and Innovation Lead

Shane Joined Augen in 2015 and has 35 + Years as an Information Technology Professional.

Information Technology is what he’s passionate about. Shane is a strong customer advocate and for him it’s all about strategic,outcomes-focused, business and technology solutions.

While technology is in his DNA, what always comes 1st for him is the organisational outcome – what are you trying to achieve and why.

Shane is also the current Chair of the Education Technology Association of New Zealand (EdTechNZ), which allows him to give back a little and help drive and build strong foundations for New Zealand’s economic and social growth

Sector Leadership

EdTechNZ (Chair)

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Jason Roberts

Strategy and Innovation Lead

Jason joined Augen in 2017 post exit of LiveLinkConnect (an Omni-channel, SAAS business), a company which he founded in 2010. This is just one of a number of digital innovation business’s Jason has founded, lead or has held senior leadership roles in over the last two decades.

With this ‘lived’ experience Jason brings to Augen customers the insight and commercial acumen of practically leveraging software innovation for advantage. He offers particular experience in company development, M&A, sales, marketing and developing SAAS/PAAS solutions for B2B and B2C companies. With a particular expertise in digital transformation, health, e-commerce, telecommunications and digital marketing, Jason also brings technology insights across InsurTech, FinTech, Blockchain, AI and Digital Identity.

In advancing sector leadership Jason is the Founder and Chair of InsurTechNZ, a Company Director, an Angel Investor and Adviser.

In his occasional spare time Jason loves biking, getting to grips with his automotive fleet and enjoying the great outdoors!

Sector Leadership

InsurTechNZ (Chair), NZ Angels Assoc. (Investor)

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Peter Vile

Co-Founder, Director and Chief Executive Officer

Peter Vile started his career in ICT in 1986. His current leadership roles see him involved in Organisational Leadership, Business Development, Sales & Marketing, Human Resources, Accounting & Finance, Legal & Risk Management, International Expansion, and Industry Leadership.

With over three decades of experience in managing development, delivery and support of Information Systems across a wide range of industries, Peter has an excellent in-depth appreciation of software development, the provision of software services, as well as the development and commercialization of software products and growing software businesses.

In industry leadership, Peter is a member of the executive council of the ASEAN-New Zealand Business Council (ANZBC). He is a co-founding member of the New Zealand Technology Industry (NZTech) and also the New Zealand Health IT Cluster (NZHIT). Peter is based in Auckland, New Zealand, and travels to Augen’s office in Ho Chi Minh City, Vietnam, from time to time.

Sector Leadership

ANZBC (Executive Member), ITP (Member)

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Mike Hibbert

Chief Technology Officer

Mike joined Augen in 2011. He is responsible for leading our consulting, architecture, service activities and project operations across all business units and resource centres.

Mike’s background involves more than 30 years in software development, data, web, mobile, enterprise, start-ups, architecture, visual design, UX, customer delight and team leadership. His particular interests are in helping business to design and build new and innovative solutions and implementing mixed-model offshore-onshore agile, coaching new leaders and quality practices across distributed organisations.

Through his role at Augen, Mike consults to a number of businesses, assisting at board,C-level and tactical levels on software, people, technology and capital strategy topics.

Mike also contributes to various advisory groups.

expand_lessexpand_more

Winston Chow

General Manager - Operations

Winston is responsible for managing Augen’s people and our operational environment. He is responsible for all aspects of human capital, technology infrastructure and operational facilities.

Winston has been part of the Augen family since 2004 when he first joined the team as a talented .Net mobile developer. His technical prowess combined with strong people and leadership skills soon saw him promoted into the core management team which he has now been part of for the last 12+ years.

Today Winston holds the position of General Manager in Operations where he actively supports the NZ and Vietnam delivery teams with their people and technology needs.

expand_lessexpand_more

Tam Ho

Vice Director - Augen Vietnam

Tam Ho is responsible for all aspects of Augen’s local operation in Vietnam.

Tam started her career in ICT in 2003. With many years of experience in the ICT industry, she has deep expertise creating and delivering quality software outcomes. This includes; understanding and translating complex requirements in to the best paths for software development through to leading delivery teams. Critically Tam manages cohesive project delivery by making sure there is always an emphasis on quality co-ordination and communications between the NZ and Vietnam offices.

Tam also has experience in attracting and hiring quality staff, creating a close-knit team and fostering an enjoyable and energetic working environment. Tam is also responsible for ensuring Vietnamese laws, regulations and policies are followed while at the same time aligning the Augen company values across the two country offices.

Tam enjoys biking and running, is based in Ho Chi Minh City, Vietnam, and occasionally travels to Augen’s office in Auckland, New Zealand.

expand_lessexpand_more

Mitchell Pham

Co-Founder, Director, Chief Sales & Marketing Officer

Mitchell Pham started his career in ICT in 1993. Originally a software developer, Mitchell has moved on to undertake leadership and management roles in Software Development, Software Consultancy, Products & Services Development, Sales & Marketing, Organisational and Industry Leadership.

Mitchell brings two and a half decades of his ICT experience in the software sector to the Augen team. Within that time, he has been involved with a number of software product/SaaS businesses, not to mention various entrepreneurial interests. He has wide ranging expertise in product & service development, revenue & engagement models, protection of intellectual property, sales & marketing channels, business offerings & capabilities, internationalisation and speed-to-market.

In industry leadership, Mitchell is the (co) founder and the Chair for a number of leading Technology Industry Associations holding official, advisory and membership roles within NZ, Vietnam and the wider ASEAN region.

Mitchell is an active supporter of a number of important social causes and is based in Auckland, New Zealand.
He regularly travels to Augen’s office in Ho Chi Minh City, Vietnam, the wider ASEAN region and Europe.

Sector Leadership

Industry Involvement:

NZTech (Chair), FinTechNZ (Chair), KiwiConnection Hub (Intl. Devt. Director), ANZF (Honary Advisor)

expand_lessexpand_more

Shane Kerr

Strategy and Innovation Lead

Shane Joined Augen in 2015 and has 35 + Years as an Information Technology Professional.

Information Technology is what he’s passionate about. Shane is a strong customer advocate and for him it’s all about strategic,outcomes-focused, business and technology solutions.

While technology is in his DNA, what always comes 1st for him is the organisational outcome – what are you trying to achieve and why.

Shane is also the current Chair of the Education Technology Association of New Zealand (EdTechNZ), which allows him to give back a little and help drive and build strong foundations for New Zealand’s economic and social growth

Sector Leadership

Industry Involvement:

EdTechNZ (Chair)

expand_lessexpand_more

Jason Roberts

Strategy and Innovation Lead

Jason joined Augen in 2017 post exit of LiveLinkConnect (an Omni-channel, SAAS business), a company which he founded in 2010. This is just one of a number of digital innovation business’s Jason has founded, lead or has held senior leadership roles in over the last two decades.

With this ‘lived’ experience Jason brings to Augen customers the insight and commercial acumen of practically leveraging software innovation for advantage. He offers particular experience in company development, M&A, sales, marketing and developing SAAS/PAAS solutions for B2B and B2C companies. With a particular expertise in digital transformation, health, e-commerce, telecommunications and digital marketing, Jason also brings technology insights across InsurTech, FinTech, Blockchain, AI and Digital Identity.

In advancing sector leadership Jason is the Founder and Chair of InsurTechNZ, a Company Director, an Angel Investor and Adviser.

In his occasional spare time Jason loves biking, getting to grips with his automotive fleet and enjoying the great outdoors!

Sector Leadership

Industry Involvement:

InsurTechNZ (Chair), NZ Angels Assoc. (Investor)

expand_lessexpand_more

Peter Vile

Co-Founder, Director and Chief Executive Officer

Peter Vile started his career in ICT in 1986. His current leadership roles see him involved in Organisational Leadership, Business Development, Sales & Marketing, Human Resources, Accounting & Finance, Legal & Risk Management, International Expansion, and Industry Leadership.

With over three decades of experience in managing development, delivery and support of Information Systems across a wide range of industries, Peter has an excellent in-depth appreciation of software development, the provision of software services, as well as the development and commercialization of software products and growing software businesses.

In industry leadership, Peter is a member of the executive council of the ASEAN-New Zealand Business Council (ANZBC). He is a co-founding member of the New Zealand Technology Industry (NZTech) and also the New Zealand Health IT Cluster (NZHIT). Peter is based in Auckland, New Zealand, and travels to Augen’s office in Ho Chi Minh City, Vietnam, from time to time.

Sector Leadership

Industry Involvement:

ANZBC (Executive Member), ITP (Member)

expand_lessexpand_more

Mike Hibbert

Chief Technology Officer

Mike joined Augen in 2011. He is responsible for leading our consulting, architecture, service activities and project operations across all business units and resource centres.

Mike’s background involves more than 30 years in software development, data, web, mobile, enterprise, start-ups, architecture, visual design, UX, customer delight and team leadership. His particular interests are in helping business to design and build new and innovative solutions and implementing mixed-model offshore-onshore agile, coaching new leaders and quality practices across distributed organisations.

Through his role at Augen, Mike consults to a number of businesses, assisting at board,C-level and tactical levels on software, people, technology and capital strategy topics.

Mike also contributes to various advisory groups.

Industry Involvement:

expand_lessexpand_more

Winston Chow

General Manager - Operations

Winston is responsible for managing Augen’s people and our operational environment. He is responsible for all aspects of human capital, technology infrastructure and operational facilities.

Winston has been part of the Augen family since 2004 when he first joined the team as a talented .Net mobile developer. His technical prowess combined with strong people and leadership skills soon saw him promoted into the core management team which he has now been part of for the last 12+ years.

Today Winston holds the position of General Manager in Operations where he actively supports the NZ and Vietnam delivery teams with their people and technology needs.

Industry Involvement:

expand_lessexpand_more

Tam Ho

Vice Director - Augen Vietnam

Tam Ho is responsible for all aspects of Augen’s local operation in Vietnam.

Tam started her career in ICT in 2003. With many years of experience in the ICT industry, she has deep expertise creating and delivering quality software outcomes. This includes; understanding and translating complex requirements in to the best paths for software development through to leading delivery teams. Critically Tam manages cohesive project delivery by making sure there is always an emphasis on quality co-ordination and communications between the NZ and Vietnam offices.

Tam also has experience in attracting and hiring quality staff, creating a close-knit team and fostering an enjoyable and energetic working environment. Tam is also responsible for ensuring Vietnamese laws, regulations and policies are followed while at the same time aligning the Augen company values across the two country offices.

Tam enjoys biking and running, is based in Ho Chi Minh City, Vietnam, and occasionally travels to Augen’s office in Auckland, New Zealand.

Industry Involvement: